Alert review with ownership.
Every alert has an assignee, a status, and a clock. No "I thought someone else got it."
RPM software that connects device data to the workflow that actually matters: review, outreach, escalation, documentation.
Most RPM software ends at the dashboard. The device data flows in, the chart is colored red, and the team is supposed to act on it. But the workflow lives somewhere else — a chat tool, a different EHR, a side spreadsheet — and the act-on-it step quietly stops happening.
RPM is not a data problem. It is an operations problem disguised as a data problem.
Every alert has an assignee, a status, and a clock. No "I thought someone else got it."
Severity thresholds tied to escalation rules. Provider-on-call routing, time-to-acknowledge tracked.
Patient contact lives on the same surface as intake and clinical notes.
Notes attach to the alert, the patient, and the program. Queryable as a record, not searched through chats.
Program-level health: response time, resolution rate, escalation frequency, patient engagement.
Signal in. Action out. Every step audited.