A pricing read for operators, not procurement.

A telehealth platform sticker price is usually the least interesting number in the math. The real cost is the sum of platform fees, integration cost, per-patient charges, third-party tools the platform makes you bring (analytics, ticketing, video, prescribing, fulfillment), and the operational tax of reconciling between them. Pricing models vary too — flat platform fees, per-visit, subscription, and PEPM (per employee per month).

Patient responsibility has its own operational states. Our cash pay vs copay vs deductible guide follows those states through intake, billing, refunds, support, and payer handoffs.

Bundled platforms can look more expensive on paper and end up much cheaper once you add in everything the un-bundled platforms force you to procure separately. They also tend to ship faster, which matters more in early stage than any other variable.